Even subtle conflict can erode trust on a team – and that is a performance killer.
If you are fortunate enough to work with a high performing team, keep in mind that the relationships on the team are vital. Be vigilant in nurturing those relationships.
Constructive conflict is the sign of a healthy team. When team members can respectfully challenge one another’s ideas and build consensus around the best way forward, things are going well.
Be on the lookout for negative conflict – it may be a snarky remark here and there or a subtle dig. Is it “playful” or is there something more there? You need to have your antenna up to figure this out.
Here are some tips:
*Stay Close to Your Team. You are busy with many things, but make sure to spend time with the team and not take them for granted.
*Don’t Assume Things Will Resolve On Their Own. Don’t use wishful thinking to solve the problem. If you sense something is awry, take the time to look into it. You don’t want a few small things to become a “spiral of incivility.”
*If You See Something, Say Something. Maybe the comment someone made was innocent, but check it out. “Hey, is everything good with you and the team?”
*Accept Tough Feedback. Maybe you are the problem! If so, accept the feedback and make the changes the team is asking for.
*Advocate For Your Team. Maybe your bosses are the problem! Big bosses can certainly frustrate a team. Make a plan with your team on how you will address these things and keep them updated on your progress.
*Focus on Mission, Vision, Goals. The Mission is bigger than any of us. Make sure your team keeps this in mind – as well as where you are heading in the future.
You have put in a lot of hard work to create your high performing team. Be sure not to take them for granted. Give them the support and nurturing they need to build their resilience and continue producing a significant Mission Impact.
*Ideas for this blog taken from: Knight, R. “When Resentment is Building on Your Team,” Harvard Business Review online, August 21, 2024.
