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Leadership

Handling Your Staff’s Complaints

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Not all staff complaints are created equal. Done productively, complaints can actually provide valuable feedback and lead to improvements in operations. Sometimes a complaint is simply a way for people to vent.  If this is over and done with once the venting is complete – then it can be fine.  If there is more to it, then it needs to be redirected into a more productive … [Read more...] about Handling Your Staff’s Complaints

Assess Your Team

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How can you improve your team’s performance? Recently, I did a training workshop for staff of the Cherokee Nation on Teamwork.  Many of their questions centered around this question, and I suggested: “You might think about starting with an assessment.” You can keep it simple and take fifteen minutes at the end of your next staff or Board meeting to ask: *What’s are … [Read more...] about Assess Your Team

Let’s Commence!

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This past weekend was my final time presiding over our University of Maryland Executive MBA Commencement, before moving on to my next career adventure. It was a great day!  The faculty and student speakers that the cohort selected reminisced, encouraged, and challenged the group as they enter the next phases of their careers. For my part, I simply reminded them of the … [Read more...] about Let’s Commence!

Speak Truth to Power

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If things are going on at work that you think are just not right, what do you do? Your three choices are essentially: Speak Up, Keep Quiet, or Leave the organization. A lot of this comes down to your Values and to your Personal Situation. If the situation is egregious and strongly violates your values, then you may feel you have no choice but to Speak Up.  If you find … [Read more...] about Speak Truth to Power