One of the first things I do in a strategy consulting engagement is to encourage organizations to create ways to meaningfully involve stakeholders in the process. Often I get responses like: “We already know what they think.” “We just don’t have the time.” “Huh? Why would we do that?” We use the term “stakeholders” to refer to any person inside or outside of the … [Read more...] about Ignoring Stakeholders
Strategy
What Does a Great Strategy Report Look Like?
I am often asked about what a good strategy report looks like – the kind you would submit to your Board and then use to guide your organization for the coming years. I have seen this done well by a number of organizations, and done poorly by even more. But, recently I had a chance to work with a group – Health Care for the Homeless in Baltimore – which I think has done an … [Read more...] about What Does a Great Strategy Report Look Like?
Laser Focus
I have been looking over a bunch of strategic plans for nonprofits recently, and one huge thing jumps out at me – No Focus! Your strategy should provide you with Laser Focus. This is why the cornerstone of the strategy process I use with nonprofits is their three – five strategic goals for the next five years. And then, after SWOT analysis, we add the strategic themes … [Read more...] about Laser Focus
Strategy vs. GSD
I have a good friend who recently posted this quote from Southwest Airlines Founder, Herb Kelleher, on Facebook: “We Have a Strategic Plan: It’s Called Doing Things.” This is funny. But if you know anything about Herb – it is also tongue in cheek. His brilliant strategy for Southwest has produced record-breaking profits for the airline for decades. So, he surely has … [Read more...] about Strategy vs. GSD
Aim & Impact
Mission Statement Mini-Case. Recently, my friends in the Office of Career Services at the Smith School of Business at Maryland asked me to do some strategy work with them. The first thing we reviewed was their mission. Here is the Mission exercise I take organizations through: *AIM: Specify exactly what “persons, places, or things” the organization aims to … [Read more...] about Aim & Impact