Some people think that every negotiation is a battle to get the most you can for you and your side. Others like to avoid conflict and want to quickly compromise – “Let’s just split the difference.” Both of these approaches could lead to sub-optimal outcomes. Often, a negotiation can lead to a real “win-win” for both parties, which is different and better than a … [Read more...] about Leading Win-Win Negotiations
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Simple Formula to Improve Your Communications
Effective communication in our fast-paced world has never been more important. We each need to communicate in ways that are clear and stick with those with whom we are communicating. One tried and true formula for this is outlined in Matt Abrahams recent article in Harvard Business Review. He suggests that we structure many of our communications around three important … [Read more...] about Simple Formula to Improve Your Communications
Build Your Leadership Legitimacy
You might have formal authority, but do you have “legitimacy?” Legitimacy is one of the things that separates a good leader from an exceptionally effective one. As per a recent article in Harvard Business Review: “A legitimate leader engenders good will and a feeling of personal connection with followers. . . (Leaders) who enjoy legitimacy can motivate loyalty and … [Read more...] about Build Your Leadership Legitimacy
Fully Prep for Your Next Negotiation
Research shows that most people just “wing it” when they get into a negotiation, and this often leads to a suboptimal result. Here are some things you need to prep before you negotiate: *Do Your Research. For example, if you are going out to buy a car or a home, make sure that you do research ahead of time so you know what the market is like. If you are looking for a pay … [Read more...] about Fully Prep for Your Next Negotiation
Handling Your Staff’s Complaints
Not all staff complaints are created equal. Done productively, complaints can actually provide valuable feedback and lead to improvements in operations. Sometimes a complaint is simply a way for people to vent. If this is over and done with once the venting is complete – then it can be fine. If there is more to it, then it needs to be redirected into a more productive … [Read more...] about Handling Your Staff’s Complaints